1. Introduction

The Mortgage Mentors Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or engage with our services.

We process personal data in accordance with:

• The Data Protection Act 2018
• The UK General Data Protection Regulation (UK GDPR)
• The Privacy and Electronic Communications Regulations (PECR)

2. Who We Are

The Mortgage Mentors Ltd is a mortgage and protection advisory firm.

Registered Address:
Fortress House, 301 High Road, Benfleet, England, SS7 5HA

We are an Appointed Representative of Openwork Limited, which is authorised and regulated by the Financial Conduct Authority.

ICO Registration Number: ZA820984

For the purposes of data protection law, we act as a data controller in relation to your personal data.

3. How We Collect Your Information

We collect personal data in the following ways:

Information you provide directly

• When you complete forms on our website
• When you contact us by phone, email or message
• During consultations and fact-finding meetings
• When you request advice or services

Information collected automatically

• Website usage data via cookies and analytics tools
• IP address, browser type, and device information

Information from third parties

• Introducers or referral partners (with your consent)
• Lenders, insurers, and product providers
• Credit reference and identity verification agencies
• Publicly available sources where relevant

4. What Information We Collect

We may collect the following types of personal data:

• Name, address, email address and telephone number
• Date of birth and identification details
• Financial information (income, employment, credit history)
• Mortgage and property details
• Identification documents (e.g. passport, driving licence)
• Communication records

Where required for protection products, we may also collect:

• Health and medical information (only with your explicit consent)

5. How We Use Your Information

We use your personal data for the following purposes:

To provide mortgage and protection advice

• Assess your financial situation
• Recommend suitable products
• Submit applications on your behalf

Legal basis: Contract / taking steps prior to entering into a contract

To meet legal and regulatory obligations

• Identity verification
• Anti-money laundering checks
• Compliance with regulatory requirements

Legal basis: Legal obligation

To communicate with you

• Respond to enquiries
• Provide updates on your application
• Deliver our services effectively

Legal basis: Legitimate interests / contract

Marketing communications

• Send relevant updates about our services
• Only where you have consented or where permitted by law

You can opt out at any time.

To improve our website and services

• Analyse usage and performance
• Improve user experience
• Maintain security

Legal basis: Legitimate interests / consent (where required)

6. Sharing Your Information

We may share your personal data with:

• Mortgage lenders and insurance providers
• Solicitors, surveyors, and other professional advisers
• Openwork Limited (our network) for compliance and oversight
• Identity verification and credit reference agencies
• IT and system providers who support our business
• Regulatory bodies where required

We will only share your information where necessary and will never sell your personal data.

7. International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

• Transfers to countries with adequate data protection laws
• Standard contractual clauses approved for use in the UK

8. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure systems and encryption
• Restricted access to data
• Staff training and confidentiality obligations

9. Data Retention

We retain your personal data only for as long as necessary, including:

• To fulfil the purposes it was collected for
• To meet legal and regulatory requirements (typically up to 6 years or longer for financial services)

When no longer required, your data will be securely deleted or anonymised.

10. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent where applicable
• Request transfer of your data

You also have the right to lodge a complaint with the Information Commissioner’s Office.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

The Mortgage Mentors Ltd
Fortress House, 301 High Road, Benfleet, England, SS7 5HA

Phone: 01279 797228
Email: hello@themortgagementors.co.uk

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Any updates will be posted on this page.

13. Cookies

We use cookies to improve your experience and analyse website usage.